🐄 Product Disclaimer
Each of our cowhide products is one-of-a-kind. Due to the natural variation in cowhide patterns, no two items are exactly alike, and the item you receive may differ slightly from the product photo.
We encourage customers to contact us directly before placing an order if they have specific preferences regarding color, pattern, or texture.
🚚 Shipping Policy
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Free Standard Shipping on all orders over $150 (U.S. only).
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Orders typically ship within 9–15 business days.
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Custom furniture pieces may take up to 21 business days for delivery.
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We currently ship only within the United States.
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You will receive a confirmation email with tracking details once your order has shipped.
🔁 Returns & Store Credit
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We accept returns for store credit only.
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No cash or card refunds will be issued.
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Items must be returned within 14 days of the purchase date.
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Returned items must be in original, unused condition with tags attached (if applicable).
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Custom furniture pieces are final sale and non-returnable.
To initiate a return, please contact us via phone or email with your order number and reason for return.
Your Feedback is Important
If you have any questions regarding our product or store policies, please send us a note and Sydney will promptly get back to you.
🪑 Custom Orders
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Custom pieces, including furniture, are made to order and are non-refundable and non-returnable.
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Please allow up to 21 business days for production and delivery.
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Due to the nature of cowhide, each custom item will have natural variations in color and pattern.
📞 Need Help?
We love talking to our customers! If you have questions before purchasing or need help with your order, please call us directly. We want you to be happy with your unique Hide Designs by Syd product.
